Top 5 Interactions New Media Users Look for

Merely having a presence on new media like Facebook without interactions will be a waste of time and money; give your consumers what they want.

New media users mainly look for  the five types of interactions:

  1. Incentives. Offer them free product or service, trials, discounts and coupons.
  2. Customer service. Solve their problem.
  3. Solicit their feedback on products / services
  4. Entertain them.
  5. Provide new ways for brand interactions (e.g. online games, ipad app, etc.)